Frequently Asked Questions
Everything you need to know about your Cosmo electronics and orders.
What is the standard shipping timeframe for electronic devices?
We offer expedited shipping on all orders. Standard delivery typically takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.
Do my Cosmo products come with a warranty?
Yes, all electronic devices purchased from Cosmo come with a standard 12-month manufacturer warranty covering technical defects and hardware malfunctions.
What is your return policy for opened electronics?
You can return items within 30 days of delivery. Please note that opened electronics must be in original condition with all accessories and packaging included to be eligible for a full refund.
Are your products compatible with international voltage standards?
Most of our portable electronics are dual-voltage (110V-240V). However, we recommend checking the specific product specifications page or using a certified travel adapter.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an email with a unique tracking number and a link to our carrier's tracking portal to monitor your shipment in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.